Writing Business Cases for Service Design
Writing business Cases for Service Design is a one-day intensive masterclass that will give you the tools and skills you need to understand the finances of your service and build compelling business cases for user-centred change
Who it’s for
This course is for user-centred design practitioners and change-makers looking to make the case for service design and gain confidence in financial and risk analysis to prove the value of change in their organisations
What you’ll learn
Understand how to put a price on bad service design, and a cost on improving it
Understand the financial structures of organisations and how these affect services
Understand the importance of business models and plan the right one for your service
Learn how to assess the risk and financial profile of your service
Construct a compelling financial or risk-based case for change
How it works
All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion.
Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately
Course modules
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Understand how money and risk influence the design and development of services
Understand the language of our stakeholders, where, when, and how to put forward a compelling case for change
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Understand the components of a business model and how different types of business models will affect your service
Understand the existing financial / business model of your service and what success looks like
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Understand the key elements of a business case, from costs, to risks and outcomes
Learn which of these is most important based on your stakeholders and business model
Formulate a plan for creating a case for your business or organisation
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Understand key concepts of financial service planning
Understand types of costs that affect your service - from overhead costs and opportunity cost to capital costs
Identify financial problems in your service, opportunity areas and risks when meeting outcomes
Calculate how much your service costs to run and calculate the cost of service failure
Quantitatively map user or societal outcomes
Reviewing the costs and risks of your service to identify areas where a case for change can be created
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Calculate the time, effort and cost of change to your service
Learn how to calculate benefit-cost ratio of change
Create a benefit-cost ratio statement
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Understand the assumptions in your proposal for change and identify the risks of this work
Understand how to quantify the risk of change
Learn how to avoid, transfer or mitigate different types of service development risk
Create a risk register that accurately communicates your progress to your stakeholders
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Understand the financial cycles and mechanisms of your organisation and how to use them to your advantage
Understand the different routes to permission within your organisation
Create a clear pathway for approval for your change
Want to train your whole team?
We’ve helped 100s of organisations develop the service skills they need to deal with toughest environments. Whatever your challenge, we’re here to help your team fulfil their potential